Chatbots for Insurance: A Comprehensive Guide

Chatbots in Healthcare: Top 6 Use Cases & Examples in 2023

health insurance chatbot

75% of consumers opt to communicate in their native language when they have questions or wish to engage with your business. This has given us a huge reporting platform that can be fitted into the national reporting system. Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense. Clients are more likely to pay their bills on time if they communicate with a chatbot.

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They can rely on chatbots to resolve those in a timely manner and help reduce their workload. Let’s dive into the world of insurance chatbots, examining their growing role in redefining the industry and the unparalleled benefits they bring. Sensely’s chatbot-based platform assists insurance plan members and patients with the insurance services and healthcare resources they need when they need it. Sensely named a 2019 “Cool Vendor” in Healthcare Artificial Intelligence by Gartner. Chatbot is able to notify the claims company, find the nearest medicine point, and order towing services. Instant messengers like Facebook Messenger or WhatsApp are a part of our daily life and the handy touchpoints with insurance companies.

Streamlined processes

AI-powered chatbots allow insurance firms to offer 24/7 customer assistance, ensuring that clients receive immediate answers to their questions, irrespective of the hour or day. This results in heightened customer contentment and improved retention rates. Furthermore, chatbots can manage several customer interactions simultaneously, guaranteeing that no client is left waiting for a reply or stuck on hold for hours. A chatbot for insurance can help consumers file claims, collect information, and guide them through the process.

health insurance chatbot

There exist many compelling use cases for integrating chatbots into your company. They can use bots to collect data on customer preferences, such as their favorite features of products and services. They can also gather information on their pain points and what they would like to see improved. This AI chatbot feature enables businesses to cater to a diverse customer base.

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They are likely to become ubiquitous and play a significant role in the healthcare industry. They are conversationalists that run on the rules of machine learning and development with AI technology. That happens with chatbots that strive to help on all fronts and lack access to consolidated, specialized databases. Plus, a chatbot in the medical field should fully comply with the HIPAA regulation. Recently the World Health Organization (WHO) partnered with Ratuken Viber, a messaging app, to develop an interactive chatbot that can provide accurate information about COVID-19 in multiple languages.

Chatbots can ease this process by collecting the data through a conversation. Bots can engage with customers and ask them for the required documents to facilitate the claim filing in a hassle-free manner. If a policyholder reaches out with questions related to coverage and specifics of their policy, a chatbot can provide updates in seconds. A chatbot can also answer general questions related to a provider’s products and services.

Top 10 Insurance Chatbots Applications & Use Cases in 2023

It’s a tool that allows you to give your users human support when the bot doesn’t know how to answer them or doesn’t have the solution they’re looking for. With Acquire, you can map out conversations by yourself or let artificial intelligence do it for you. Inbenta is a conversational experience platform offering a chatbot among other features. It uses Robotic Process Automation (RPA) to handle transactions, bookings, meetings, and order modifications. When the conversation is over, the bot asks you whether your issue was resolved and how you would rate the help provided. Users can also leave comments to specify what exactly they liked or didn’t like about their support experience, which should help GEICO create an even better chatbot.

Chatbots have already gained traction in retail, news media, social media, banking, and customer service. Many people engage with chatbots every day on their smartphones without even knowing. From catching up on sports news to navigating bank applications to playing conversation-based games on Facebook Messenger, chatbots are revolutionizing the way we live. Nienke is a smart chatbot with the capabilities to answer all questions about insurance services and products. Deployed on the company’s website as a virtual host, the bot also provides a list of FAQs to match the customer’s interests next to the answer.

Insurers can use AI solutions to get help with data-driven tasks such as customer segmentation, opportunity targeting, and qualification of prospects. AI can reduce the turnaround time for claims by taking away the manual work from the processes. Insurers will be able to design a health insurance plan for an individual based on current health conditions and historical data.

health insurance chatbot

What we found is that chatbots and intelligent virtual assistants (IVAs) are increasingly effective in key areas that require 24/7 assistance and quick responses—which, of course, includes healthcare. Across all industries, the survey found that most consumers (56.5%) find chatbots very or somewhat useful. In the insurance industry, multi-access customers have been growing the fastest in recent years. This means that more and more customers are interacting with their insurers through multiple channels. Employing chatbots for insurance can revolutionize operations within the industry.


Chatbots for insurance come with a lot of benefits for insurance companies. The modern digitized client expects high levels of engagement and service delivery. They are no longer willing to wait on the phone or online for a customer service representative. Companies that want to offer the best services invest in solutions with AI. Health insurance companies and the entire insurance sector are focused on growing their digital transformation. Consequently, bet on solutions such as AI bots to improve Customer Service.

  • Hanna is a powerful chatbot developed to answer up to 96% of healthcare & insurance questions that the company regularly receives on the website.
  • Deploy Health Insurance Bot on insurer site to educate customers on health insurance plan benefits like free health check-up coupons, emergency ambulance cover and wellness program.
  • It means a good AI chatbot can process conversations faster and better than human agents and deliver an excellent customer experience.
  • This method helps customers get the information they need and focus on what’s important.
  • The use of an Insurance chatbot can help brands acquire, engage, and serve their customers.

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